About US

Terms and Conditions

All information below are very important. Please read carefully before booking.

Booking online or signing our booking form and/or making reservation over the phone or by email, you are deemed to have read and accepted our Booking Conditions (which constitutes the entire agreement between you and us).  By accepting, you certify that you are an adult (At least 18 years old) with full legal authority to enter into this agreement for yourself and on behalf of all accompanying passengers on your reservation.

This terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly in case there are any changes.

1. Price and validity

All prices mentioned in the offers sent to customers by Hoi An Private Cars are clearly quoted in VND or USD. Hoi An Private Cars guarantees the validity of prices, invoices or documents provided to the Customer according to the contract.

2. Booking and confirmation

All bookings have to be done with Hoi An Private Cars.

Booking confirmation must be secured at least 2 hours before departure. After confirming your booking, we will send you an invoice through email.

In case some services cannot be confirmed, you will be informed immediately and offered with an alternative one.

3. Payment

Customers can pay for the trip in cash, Paypal, bank transfer or credit card.

4. Cancellation

4.1.  Cancellation by Customer

If the Customer cancels some or all portions of the booking regardless of the reasons, the Customer agrees to pay cancellation fees as follows:

  • More than 24 hours before departure:  No cancellation charge
  • Less than 24 hours before departure : 50 % of the price
  • Less than 2 hours before departure: 100 % of the price

4.2. Cancellation by VM Travel

In case of force majeure regarding political conditions, natural disaster, wars, etc, we have to cancel the confirmed trip which the Customer has deposited or paid for. In such case, we will contact you for appropriate alterations or you will get full refund for your deposit or payment.

We are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, and travel insurance excess or non-refundable flights.

5. Insurance

Hoi An Private Cars is an inbound agency and we do not take care of insurance.  The Customers are required to have full travel insurance covered. It is the responsibility of the Customer to read their insurance policy before they travel with Hoi An Private Cars.

However, we can act as an intermediary between your insurer and our service suppliers.

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